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Q. Can I order a custom shaft/size/length/grip/etc?
A. If the club is still being produced by the manufacturer, we can usually custom
order them to your specifications. An additional upcharge may apply to some
shaft and grip models, but the manufacturers do not charge more for length or
lie angle changes. All items purchased through the online website are only
available in the standard specifications listed. For custom options, please
contact customer service at 1-800-394-4653 and a representative can help you
place your order with whatever specifications you may need.
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Q. I'm a first-time customer, how do I place an order?
A. Simply select your items and start the normal checkout process. From there, you can either create an account, or checkout as a guest.
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Q. What forms of payment do you you accept?
A. We currently accept Visa, MasterCard, American Express, and Discover credit/debit cards. We also accept PayPal and Google Checkout options.
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Q. How do I determine what my billing address is?
A. Your billing address is the address that your bank/credit card company sends your bill to every month.
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Q. If I change my account billing or shipping information after an order will it affect my current order?
A. No, the billing/shipping addresses you used when you placed your original order are the addresses that will be used for that order.
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Q. Do you charge Sales Tax?
A. The only time we will have to charge sales tax is if your order is shipped within Washington State. Please note that if you are shipping to a country outside of the USA, your government may add import taxes/customs fees.
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Q. How do I cancel my order?
A. To cancel an order, please call us at 1-800-394-4653, or use our live chat feature during business hours to chat with a customer service representative.
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Q. Why didn't my discount get applied?
A. Some discount codes may be subject to expiration dates. Also, some items are
restricted by the manufacturers, and we simply aren't allowed to discount those
items any further. Usually there will be an explanation in your shopping
cart as to why the discount you are trying to use was not able to be
applied.
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Q. Why was my payment declined?
A. The most common reason is that the billing information you provided does not exactly match the information that your credit card company has on file. In most cases, if you contact customer service at 1-800-394-4653, a representative can give you further information as to why your payment was not approved.
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Q. Can I place an order over the phone or by email?
A. You can always place orders over the phone. Typically, you probably would not
want to put your credit card information onto an email, so ordering through GolfDiscount.com's standard online checkout or over the phone are normally the safest options. If you are a
repeat customer that has worked with a representative in the past, we may be able to process an order over Email without the need for your credit card number to be sent electronically.
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Q. I am a previous customer but do not have a password, how do I order?
A. There is a link on the sign-in screen that you can click if you have forgotten
your password, and we can generate a new one for you. Otherwise, you can always
contact customer service at 1-800-394-4653, and a representative can help you
retrieve your account or help you place an order over the phone.
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Q. Why do you need my email address or phone number to place an order?
A. Your email address is typically the way that we identify your customer file, and it allows us to send you your order confirmations and tracking details. If you do not like to give out your email address, you can always call us at 1-800-394-4653, and we can enter an order for you without using your email address. A phone number is always needed in case UPS has any problems with your shipment, or we need to contact you in case of any issues with your order. Also, all international shipments require a phone number so UPS can contact you once the order reaches your country in order to obtain payment for any import taxes/customs fees.
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Q. Can I special order products that you do not have on your site?
A. If an item is available through the manufacturer, we can usually order it for you. Please contact us at 1-800-394-4653 to check availability and place any special orders.
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Q. Will I receive a receipt with my purchase?
A. When you place an order through the website, you will be sent a detailed email confirmation of your order. Also, the physical receipt will be included inside your shipment.
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Q. How can I order if I do not speak English?
A. You can always place an order through our website. Unfortunately, our phone representatives only speak English, but in most cases, emails or online chats can be translated into your native language.
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Q. What could cause a delay to my order?
A. Almost all orders will be shipped out within 2 business days. However, there are several items on our website showing that they are drop-shipped to you directly from the manufacturer. The normal delivery times for these items are shown within the product order box during selection.
