Frequently Asked Questions

SHIPPING:

  1. How do I ship to a post office box, Hawaii, Alaska, US Territories or an APO/ FPO address?
  2. How can I check and track the status of my order?
  3. What do I do if all or part of an order has not arrived?
  4. How do I place an international order?
  5. Why am I being charged before my order has shipped?
  6. How do I get a shipping quote?

PRODUCTS:

  1. Are the product colors I see online true to the actual color?
  2. What does Backorder mean?
  3. Do you sell gift cards?
  4. Are all of your products new?
  5. What is a drop-ship?

RETURN:

  1. What is your return policy?
  2. How do I return an international order?
  3. Do you replace defective merchandise?
  4. How do I return a gift or item purchased with a gift card?

PRICING:

  1. Do you have a price guarantee?
  2. Where is my return/exchange?
  3. How can I receive and use coupons, discounts and promotion codes?
  4. Does GolfDiscount.com offer quantity or group discounts?
  5. Is the item I want going to be on sale soon?

MY ACCOUNT:

  1. How do I create an account?
  2. Is my privacy protected?
  3. How can I update my account information?

ORDERING:

  1. Can I order a custom shaft/size/length/grip/etc?
  2. What forms of payment do you you accept?
  3. How do I determine what my billing address is?
  4. How do I cancel my order?
  5. Why was my payment declined?
  6. Why do you need my email address or phone number to place an order?
  7. Can I special order products that you do not have on your site?
  8. How can I order if I do not speak English?

GENERAL:

  1. I lost my Gift Card, what do I do now?
  2. How do I subscribe or unsubscribe from email promotions?
  3. How do I write a product review?
  4. Do you repair, or refurbish products?
  5. Do you gift wrap?
  6. What are your business hours of operation?

TRADE-IN PROCESS:

  1. How does the trade-in process work?
  2. Can I place a new order now and apply my gift card towards this purchase when my trade-in is complete?
  3. What if my clubs are not listed?
  4. Where do you get your trade-in values?
  5. Will you provide a box to ship my club/s in?

Questions and Answers

SHIPPING:


  1. Q: How do I ship to a post office box, Hawaii, Alaska, US Territories or an APO/ FPO address?
    A: For orders shipping to Hawaii or Alaska we offer 2 Day Air shipments. Unfortunately, Fedex does not ship to PO Boxes so a physical address is preferred to process your order. We can ship to APO/FPO addresses, however, you will need to give us a call to place your order.

  2. Q: How can I check and track the status of my order?
    A: Once an order has shipped from our facility you will be emailed a FedEx Tracking number. This will allow you to follow the Package in transit until it has been delivered to you.
    Check your order confirmation email to see if you have any items shipping from the manufacturer. If this is the case, your item/s may be delayed 3-5 business days before shipping out. If you feel that your order should have shipped but have not received tracking info: You can log in to your account by clicking the ìMy Accountî link at the top-right of our homepage. From there, you can click on ìMy Ordersî and check the status. Otherwise, if you checked out as a guest and do not have an account, simply click ìTrack Your Orderî at the top-right of our site. From there, just enter your order number and Shipping Postal Code .

  3. Q: What do I do if all or part of an order has not arrived?
    A: Check your order confirmation email to see if you have any items shipping from the manufacturer. If this is the case, your item/s may be delayed 3-5 business days before shipping out. If this is not the case, you will want to contact us directly at 1-800-394-4653, or at sales@golfdiscount.com.

  4. Q: How do I place an international order?
    A: You can submit an international order as normal. For first time customers, to ensure safety for all parties, we may ask that you scan or fax a copy of a billing statement for the credit card being used to help verify that we are dealing directly with the credit card holder. Once the statement has been verified we will remove any hold from your order and process it as standard. For higher dollar value orders, we may request a wire transfer or payment via PayPal or Amazon Pay for additional security purposes.

  5. Q: Why am I being charged before my order has shipped?
    A: Because some manufacturers' processing times may extend beyond the period of time we are authorized to capture funds, we will take a full deposit upon ordering to avoid any delays in receiving your order.

  6. Q: Can you tell me about Shipping?
    A: To get the most accurate shipping quote, please add the items you intend to purchase to your shopping cart and proceed to checkout. Once at checkout, please enter the billing address and shipping address, if different. At this point, the next step is to choose a FedEx shipping method, where it will show you your shipping quote based upon both size and weight, as well as where it is shipping to. Please keep in mind that we cannot ship to PO Boxes, and that there will also be international duties and taxes, which are collected on delivery. If you would like an estimate on duties and taxes, please contact your local customs department for more information. Time frame for delivery will vary depending on your location. We ship many items from our warehouse near Seattle, Washington. Items that are ordered from the manufacturer and take longer before shipping out are noted as such on the product page above the ìAdd to Cartî button.

PRODUCTS:


  1. Q: Are the product colors I see online true to the actual color?
    A: Yes, the product colors that we list with our products are true representations of the color. Since we are an authorized dealer of each one of the products we sell, we can use official manufacturer photographs in order to be accurate and true to the actual color that is available. (Please note that your monitor color specifications may slightly alter the color you see online.)

  2. Q: What does Backorder mean?
    A: Back order means that either us or the manufacturer is waiting on part of your order to come back into stock. This typically implies that it will be longer than the typical processing time of 3-5 business days, so when we know the availability date, we will forward that information on to you.

  3. Q: Do you sell gift cards?
    A: We absolutely sell gift cards! Our gift cards are available in a range from $25.00 up to $1,000.00 and can be used for any product we sell on our website. Simply go to https://www.golfdiscount.com/gift-card to purchase.

  4. Q: Are all of your products new?
    A: Yes, we sell only new, authentic equipment that has been purchased directly from the manufacturer. We do occasionally sell ?shop worn? or ìdemoî items at closeout prices, but they are clearly marked and explained in the product description.

  5. Q: What is a drop-ship?
    A: A drop ship is a shipment originating directly from the manufacturer. If we do not have a particular new item in stock, we will request the manufacturer to ship that item directly to you. We will provide tracking information when that number is provided to us by the manufacturer.

RETURN:


  1. Q: What is your return policy?
    A: Please generate a Fedex return label on our website at: https://www.golfdiscount.com/return_instructions. Simply print it out, tape it on the box, and drop it off at a FedEx drop off location. If you are returning for a refund and use our label, we deduct $9.99 from the refund amount. Otherwise, if you feel that you can ship it cheaper than our $9.99 fee via another shipping method, that is acceptable as well.
    Golfdiscount.com will provide a full refund on unused items within 30 days of delivery, and we will apply a MINIMUM 10% restocking fee for used clubs. Refunds will be credited back onto the original form of payment within 2 business days of receiving the returned product.
    Otherwise, if you would like to exchange, we pay for shipping both ways. Please indicate on the packing slip or a note whether you would prefer a refund or exchange, and which item you would like to exchange for.
    Returned items will need to have all original tags still attached to be considered returnable.

  2. Q: How do I return an international order?
    A: If you are an International Customer and would like to make a return, you will be responsible for the return shipping to us, as well as the shipping back to you in the event you choose to do an exchange. The reason for this is that we do not have the capability to send International return labels to customers. If you still need assistance with your international return, contact GolfDiscount.com at 1-800-394-4653 or 001-425-957-3626 (international) and our friendly representatives will guide you through our return process. GolfDiscount.com will refund only the full purchase amount for unused golf products, excluding the original and return shipping and handling fees.

  3. Q: Do you replace defective merchandise?
    A: Yes, GolfDiscount.com provides you with our special 30-day "no lemon policy.? This policy states that in the event of your equipment being defective (within 30 days of purchase), we will issue you a prepaid return shipping label (free of charge, [excluding international customers]) and replace your equipment for you, rather than force you to wait for the warranty service period. Your equipment will be returned by FedEx ground shipping free of charge (international customers excluded). If you have altered your equipment in any way, the warranty is considered void and is exempt from this policy. After 30 days have expired, you are responsible for the shipping and handling fees for retuning your golf equipment to GolfDiscount.com for warranty service. Once returned, GolfDiscount.com will replace your equipment with a new product or have the equipment repaired in accordance with the golf manufacturer's warranty policy (please consult with us regarding specific manufacturer warranties). GolfDiscount.com will then ship your equipment to you Fedex ground service free of charge (international customers excluded).

  4. Q: How do I return a gift or item purchased with a gift card?
    A: The return process for items purchased with a gift card is the same as any other purchase. The amount that was paid with a gift card will be refunded onto that same gift card used on the original order. Simply write a note on the invoice we provided with your order explaining what you would like to do (i.e. refund or exchange an item), and ship the item back to Golfdiscount.com along with the note. Within 1-2 business days of the item being received by our warehouse, Golfdiscount.com will process your refund or exchange.

PRICING:


  1. Q: Do you have a price guarantee?
    A: GolfDiscount.com provides you with peace of mind knowing that you are getting the absolute lowest price possible on the internet (all prices are in US Dollars). If, within 30 days of purchase, you find a legitimate price lower than what you paid, we will gladly match that price as a courtesy. This includes instances if we were to lower the price after your order. Just because a site sells certain product, that does not mean they are authorized by the manufacturer to sell that product. An "Authorized" dealer is one that has been authorized by the manufacturer to sell their product online. For the major manufacturers, there are only a handful of truly "Authorized" Internet Retailers. Items must be exact and in-stock. GolfDiscount.com is an Authorized Internet Retailer for all the manufacturers we represent. We reserve the right to refuse a price-match request at our own discretion in the event of an erroneous request or a situation in which the price match is deemed to be too low to be viable for business.

  2. Q: Where is my return/exchange?
    A: If you have sent back items for return or exchange, please give us a call at 1-800-394-4653 and one of our friendly representatives can find out exactly where your refund or new item is.

  3. Q: How can I receive and use coupons, discounts and promotion codes?
    A: At GolfDiscount.com we have some of the lowest prices around, but when we do have a sale we want you to know about it. We will either email you with news about an upcoming promotion or we will display it prominently with a banner on the front page of the website. The coupon or promotional code is entered in the shopping cart using the "Have a Coupon Code or Gift Card? Click Here" link that is just above the blue ?Checkout Now? button.

  4. Q: Does GolfDiscount.com offer quantity or group discounts?
    A: This is determined on a case by case basis. To find out if GolfDiscount.com can get you a lower rate for a larger quantity or group order, please give us a call at 1-800-394-4653 and our friendly representatives will be glad to help you.

  5. Q: Is the item I want going to be on sale soon?
    A: Unfortunately, since our prices are subject to change, as well as our frequent sales, we are not able to provide future sales dates for specific products. Remember, if the product does go on sale within 30 days from the time of your purchase we will refund you the difference.

MY ACCOUNT:


  1. Q: How do I create an account?
    A: Click on the "Account" link at the top right of each page then click on the "Create an Account" button on the following page. Enter your first and last name, your email address, and a password, then click on the "Submit" button.

  2. Q: Is my privacy protected?
    A: Yes, our website is fully secure and we do not share or sell any information to outside sources or 3rd party companies. Any information you supply to us will remain internal, and can only be viewed by GolfDiscount.com employees.

  3. Q: How can I update my account information?
    A: Log into your account by clicking on the "Account" link, found at the top right of each page. To change your billing/shipping information, after you've successfully logged in, find "Address Book" under the "Account Information" section. To the right of that, click on the link titled "Manage Addresses". To change your name, email address, or password, click on the "Account Information" link in the left navigation menu. NOTE: This will not change the shipping address for orders already placed.

ORDERING:


  1. Q: Can I order a custom shaft/size/length/grip/etc?
    A: If the club is still being produced by the manufacturer, we can usually custom order them to your specifications. An additional upcharge may apply to some shaft and grip models, but the manufacturers do not charge more for length or lie angle changes. All items purchased through the online website are only available in the standard specifications listed. For custom options, please contact customer service at 1-800-394-4653 and a representative can help you place your order with whatever specifications you may need.

  2. Q: What forms of payment do you you accept?
    A: We currently accept Visa, MasterCard, American Express, and Discover credit/debit cards. We also accept PayPal and Amazon Pay options, as well as Apple Pay and Android Pay.

  3. Q: How do I determine what my billing address is?
    A: Your billing address is the address that your bank/credit card company sends your bill to every month.

  4. Q: Do you charge Sales Tax?
    A: We collect sales tax on online orders for those states that require it. This includes AR, CO, CT, DC, GA, IA, IL, IN, KS, KY, MD, MI, MN, NC, ND, NE, NJ, NV, OH, OK, PA, RI, SC, SD, TN, UT, VT, WA, WI, WV, and WY. This tax rate is based on the postal code you enter under the shipping address at the time of your order.

  5. Q: How do I cancel my order?
    A: To cancel an order, please call us at 1-800-394-4653, or use our live chat feature during business hours to chat with a customer service representative.

  6. Q: Why was my payment declined?
    A: There are three error messages you can receive when checking out:
    REJECTED BY GATEWAY- The most common reason is that the billing information you provided does not exactly match the information that your credit card company has on file. In most cases, if you contact customer service at 1-800-394-4653, a representative can give you further information as to why your payment was not approved.
    DECLINED- This typically means that there is insufficient funds on the card you are attempting to use.
    DECLINED-FRAUD- This typically has to do with a hold on your account that your bank has put in place for your security, such as a $500 limit on online orders.

  7. Q: Why do you need my email address or phone number to place an order?
    A: Your email address is typically the way that we identify your customer file, and it allows us to send you your order confirmations and tracking details. If you do not like to give out your email address, you can always call us at 1-800-394-4653, and we can enter an order for you without using your email address. A phone number is always needed in case Fedex has any problems with your shipment, or we need to contact you in case of any issues with your order. Also, all international shipments require a phone number so UPS can contact you once the order reaches your country in order to obtain payment for any import taxes/customs fees.

  8. Q: Can I special order products that you do not have on your site?
    A: If an item is available through the manufacturer, we can usually order it for you. Please contact us at 1-800-394-4653 to check availability and place any special orders.

  9. Q: How can I order if I do not speak English?
    A: You can always place an order through our website. Unfortunately, our phone representatives only speak English, but in most cases, emails or online chats can be translated into your native language.

GENERAL:


  1. Q: I lost my Gift Card, what do I do now?
    A: Feel free to call customer service at 1-800-394-4653, and we can get you the code that you will need to redeem the Gift Card, or send you a replacement gift card.

  2. Q: How do I subscribe or unsubscribe from email promotions?
    A: To subscribe, visit any page at www.GolfDiscount.com. Towards the bottom right of the page there is a section to sign up for our email promotions. To unsubscribe, click the unsubscribe link in one of the emails you receive.

  3. Q: How do I write a product review?
    A: Simply find the product that you purchased on our website. Underneath the picture of the item, find the tab labeled "Reviews". Click on that tab and it will prompt you to write and submit a review. Product reviews usually appear within 7-10 days of submission. Product reviews cannot be deleted or updated once submitted.

  4. Q: Do you repair, or refurbish products?
    A: All items will be covered either by our own, or manufacturer warranty. If your product becomes defective within the first 30 days after it is received, we will send you a replacement and retrieve the product at no cost to you. After the 30 day period, it becomes subject to the manufacturer warranty (2 years on most products). Only damage that occurs under normal use is covered by warranty. For clubs, some dents or shafts broken in places that would not occur during normal play may not be covered by warranty. For warranty repair, simply send these items back to us and explain the defect. Make sure there is a note inside the box with the order name and/or item number. Often times it is helpful to contact customer service so we can walk you through the process. Sometimes clubs that are outside of the warranty period can still be repaired/re-shafted for a cost. Some items can be refurbished by the manufacturers, but you would need to call us first to check manufacturer availability for this service.

  5. Q: Do you gift wrap?
    A: Unfortunately, we do not offer gift-wrapping at this time.

  6. Q: What are your business hours of operation?
    A: Our customer service department is open Monday-Friday 7am-5pm PT, and Saturday/Sunday 8am-4pm PT.

TRADE-IN PROCESS:


  1. Q: How does the trade-in process work?
    A: STEP 1- Enter the clubs you wish to trade in.
    STEP 2- Elect whether you would like a check for the given value or a gift card for 15% more.
    STEP 3- Print a shipping label, affix to the box, and drop the package off at FedEx.
    STEP 4- After this, there is typically a two-week turnaround time before receiving your check or gift card.
    Once you receive your check or gift card, you can use it on a new order either online or over the phone with us.

  2. Q: Can I place a new order now and apply my gift card towards this purchase when my trade-in is complete?
    A: Yes, just give us a call once you receive your gift card and provide us the order number.

  3. Q: What if my clubs are not listed?
    A: If your club is not listed, then we are currently not accepting trade-ins for that club.

  4. Q: Where do you get your trade-in values?
    A: We currently use a third-party company for our trade-in service known as Dallas Golf. They use current market value, as well as the PGA Value Guide to determine a fair trade-in offer.

  5. Q: Will you provide a box to ship my club/s in?
    A: Your local FedEx Store should have a variety of boxes to suit your needs.

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