The goal at is simple, deliver the total shopping experience to our customers every time. We not only take pride in offering the best prices, but also in providing our customers with the best service and return policies, too.

To exchange or return an item for a refund, it must be:

  • Returned within 30 days of delivery
  • Like New Condition - Unused/Show no sign of wear
  • In its original packaging, with tags, and all components and documentation included

Return Process

To initiate a return, customers in the United States can either generate and print out a FedEx return label on or return an item using their own shipping method.

International customers are responsible for shipping all returns back to

A standard charge of $14.99 will be applied to refunds for using this label.

Oversize items* will incur a charge of $19.99 applied to refunds for using this label.

*Oversize items include: Package Sets, Bags, Travel Covers, Carts, & Hitting Mats

Generate Return Label


For clubs that have been hit, please see our 100 Day Satisfaction Guarantee.

Our improved, expedited exchange process is designed to ship the new item to you even before we receive the original item back.

To create an exchange, please place a new order for the item you would like BEFORE you create a return label for the original item. (Standard shipping rates apply on new orders)

The return label form will ask for both the original order number, as well as the new order number.

International customers are responsible for shipping all exchanges back to

If you are exchanging Clothing or Shoes for a different color or size the return label will be $9.99

A standard charge of $14.99 will be applied to exchanges for using this label.

Oversize items* will incur a charge of $19.99 applied to exchanges for using this label.

*Oversize items include: Package Sets, Bags, Travel Covers, Carts, & Hitting Mats


Does a garment or pair of shoes not fit correctly? Is a product not exactly what you expected? No problem, we will provide an exchange or full refund on new/unused clothing, shoes, bags and accessories.

Stock Golf Clubs That Have NOT Been Hit

Stock (Non-custom) golf clubs that have not been hit and are still in new condition (original specs, including grip) may be returned within 30 days for an exchange or full refund. All components (headcover, wrench, grip sensors) must be included with your return.

Custom Golf Clubs

All custom-ordered clubs returned to, whether new or used, are subject to our 100 Day Satisfaction Guarantee. All custom orders are eligible for credit for use on a different item under our 100 Day Satisfaction Guarantee.

Shop Worn - Demo - Pre-Owned Clubs

Customers may return these items for an exchange or credit within 14 days of delivery; however, these clubs are subject to a mandatory restocking fee of 20%.

Personalized Items

Personalized items, including golf balls, golf bags, apparel and towels may not be returned.

Manufacturer Warranties

As an Authorized Retailer, all products sold on are covered by the original manufacturer’s warranty. If you have questions regarding a specific product, please contact customer service at 1-800-394-GOLF(4653).

Defective Merchandise

Our shippers inspect and verify every order that ships out, however sometimes a defective product reaches a customer. If your equipment is defective within 30 days of purchase, we will arrange for your equipment to be picked up by FedEx free of charge (excluding international customers).

In an effort to expedite the process, we will ship out a replacement to you free of charge instead of waiting on the warranty service using FedEx Ground.

After 30 days, will still take care of any manufacturer warranty services, however the return shipping cost is the customer’s responsibility. Once a repair is completed or replacement issued, will ship the equipment to you on FedEx Ground free of charge.

Clubs that are determined to have been altered from their original specifications by the customer or outside agencies voids the manufacturer warranty and those items will not be covered under the defective merchandise policy.

If you receive an item in error, please call Customer Service at 1-800-394-4653. A representative will set up a return label and have the correct item shipped to you ASAP. reserves the right to refuse any return that does not fall within the above parameters or that shows excessive damage deemed to have been caused by actions outside the normal course of play. Missing components will result in a minimum re-stocking fee of 25%.

© 2024, a division of Pro Golf Discount, Inc. All Rights Reserved.