FAQ - Frequently Asked Questions

Golfdiscount.com is located in the US and ships throughout the US and Canada and to over 150 countries worldwide. International orders are shipped via UPS.

We offer flexible shipping options to get your gear to you quickly and reliably.

Standard ground shipping is free for orders over $99 within the continental US. Our free shipping option excludes Ping merchandise due to manufacturer restrictions. Standard ground orders under $99 are charged a flat shipping fee of $10.99.

You can also choose UPS Next Day Air, 2-Day Air, and 3-Day Air at our lowest possible rates. We also partner with USPS on certain package sizes and order destinations.

Some rates will vary depending on the dimensional size and weight of the package as well as the shipping destination. Shipping costs are provided at checkout.

Please allow 1-2 business days for your stock order to ship from our warehouse. Once your gear is packed and ready, it ships out based on the method you select at checkout.

For orders that ship directly from the manufacturer, shipping times will vary depending on the brand and item availability. Tracking details will be provided once the manufacturer confirms shipment.

If your order includes both in-warehouse and manufacturer stock, you may receive multiple shipments. We'll keep you updated every step of the way.

We've got you covered, whether you're on the islands, up in Alaska, stationed overseas, or prefer delivery to a PO box.

• For residents of Alaska and Hawaii, expedited shipping options are available via UPS.
• For customers using a PO box, we ship via USPS.
• For APO/FPO customers, we proudly ship to military addresses via USPS. Please allow additional time for delivery, depending on location. Tracking and delivery information may not be available.

Once your order is placed, we'll send a confirmation email with your order details. As soon as it ships, you'll receive a tracking number so you can follow its progress—
from our warehouse to your doorstep, like watching a well-struck tee shot find the fairway.

To check your order status anytime:

• Log in to your customer account (My Account) by using the "Account" link at the top of our homepage. There you will find further resources on how to check on the status of your current order.

Yes, most deliveries don't require a signature and will be left at your door if you're not home. If your order includes high-value items, a signature may be required.

Once your order ships, we'll send tracking information so you can follow its progress.

If you have specific concerns, our customer service team is ready to assist.

If it seems like your order is stuck in the rough, here's how to get it back on course:

• Check your tracking info

You'll find a tracking number in your shipping confirmation email. It shows the status of each shipment—especially helpful if your order includes multiple items or comes from different locations.

• Look for split shipments

Some orders ship in separate packages, especially if they include items shipping directly from the manufacturer. You might receive part of your order sooner than the rest.

• Still missing something?

Reach out to our customer service team directly. We'll review your order, check the shipping details and make sure everything gets to you. 1-800-394-4653 or sales@golfdiscount.com.

Browse and add items to your cart, just like any US/Canada order.

If your country isn't listed on our checkout page or your have questions about international availability, contact our customer service team.

📞 Call Us 1.800.394.GOLF (4653)

📧 sales@golfdiscount.com

For first-time customers: To ensure safety for all parties, we may ask that you send a copy of a billing statement for the credit card being used in order to help verify that we are working directly with the credit card holder. Once the statement has been verified, we will process the order.

Yes, we offer free standard shipping on qualifying orders over $99 in the continental US. Our free shipping option excludes Ping merchandise due to manufacturer restrictions.

We process payment at the time your order is placed, rather than when it ships. This ensures your items are reserved and your order is confirmed, especially for limited-stock or high-demand gear.

Charging when your order is placed also means we can start processing your items immediately, whether they ship from our warehouse or directly from the manufacturer.

If you have questions about your payment or need help reviewing your order, our customer service team is ready to assist.

📞 Call Us 1.800.394.GOLF (4653)

📧 sales@golfdiscount.com

Note: Because some manufacturers' processing times may extend beyond the period of time we are authorized to capture funds, we will take a full deposit upon ordering to avoid any delays in receiving your order.

Yes, the product colors that we list with our products are true representations of the color. Since we are an authorized dealer of each of the products we sell, we can use official manufacturer photos in order to be accurate and true to the actual color that is available. However, computer monitor or device screen color specifications may vary slightly.

Absolutely. For new product releases, you can give us a call at 1-800-394-4653 or email us at sales@golfdiscount.com. Our customer service team will note your contact information so we can let you know when a specific item becomes available.

"Backorder" means that the product is in the process of being manufactured and delivered to our warehouse. Backorder times can vary depending on the product and demand.

Placing a backorder reserves your spot in line—like booking a tee time for next weekend.

Here's how it works:

• You place the order now.
• We ship it as soon as the item is restocked.
• You'll receive updates and tracking info once it's on the move.

If timing is critical, feel free to contact our customer service team for estimated restock dates or alternative options.

We absolutely sell gift cards! Our digital gift cards are:

• Available in a range from $25.00 up to $1,000.00.
• Delivered via email with a unique code.
• Redeemable for any product we sell on our website.

Our gift cards also have no expiration date or hidden fees. For help selecting a gift card or customizing a message, our team is happy to assist.

[Click here to purchase a Gift Card]

We know how frustrating it is when the gear you've been eyeing is sold out.

Luckily, many items in production can be ordered directly from the manufacturer. Please give us a call at 1-800-394-4653 or email us at sales@golfdiscount.com and we can look at all the options with you.

Yes, we sell only new, authentic equipment that has been purchased directly from the manufacturer. We do occasionally sell lightly played items at closeout prices, but they are clearly marked and details explained in the product description.

If you have questions about a specific item's condition or packaging, our team is happy to help.

Yes, we do have the ability to special order some items directly from the manufacturer. Please give us a call at 1-800-394-4653 or email us at sales@golfdiscount.com so our team can assist you.

[Click here to view return directions]

Clothing/Shoes/Bags/Accessories

Does a garment or pair of shoes not fit correctly? Is a product not exactly what you expected? No problem. We will provide an exchange or full refund on new/unused clothing, shoes, bags and accessories.

Stock Golf Clubs That Have NOT Been Hit

Stock (non-custom) golf clubs that have not been hit and are still in new condition (original specs, including grip) may be returned within 30 days for an exchange or full refund. All components (headcover, wrench, grip sensors) must be included with your return.

Custom Golf Clubs

All custom-ordered clubs returned to Golfdiscount.com, whether new or used, are subject to our 100 Day Satisfaction Guarantee. All custom orders are eligible for Golfdiscount.com credit for use on a different item under our 100 Day Satisfaction Guarantee.

Shop Worn - Demo - Pre-Owned Clubs

Customers may return these items for an exchange or credit within 14 days of delivery. However, these clubs are subject to a restocking fee of 20%.

Personalized Items

Personalized items, including golf balls, golf bags, apparel and towels are not eligible for return.

Manufacturer Warranties

As an Authorized Retailer, all products sold on GolfDiscount.com are covered by the original manufacturer’s warranty.

If you have questions regarding a specific product, please contact customer service at 1-800-394-4653.

Defective Merchandise

Our shipping team thoroughly inspects and verifies every order. However, sometimes a defective product reaches a customer. If your equipment is defective within 30 days of purchase, we will arrange for your equipment to be picked up free of charge (excluding international customers).

In an effort to expedite the process, we will ship out a replacement to you free of charge, so you can avoid waiting on warranty service from UPS.

After 30 days, GolfDiscount.com will still take care of any manufacturer warranty services. However, the customer is responsible for any return shipping cost. Once a repair is completed or replacement issued, GolfDiscount.com will ship the equipment to you free of charge.

Clubs that are determined to have been altered from their original specifications by the customer or outside agencies void the manufacturer warranty, and those items will not be covered under the defective merchandise policy.

If you receive an item in error, please call us at 1-800-394-4653. A representative will set up a return label and have the correct item shipped to you ASAP.

GolfDiscount.com reserves the right to refuse any return that does not fall within the above parameters or that shows excessive damage deemed to have been caused by actions outside the normal course of play. Missing components will result in a minimum restocking fee of 25%.

International Returns and Exchanges

Please note that for international orders, return and exchange shipping costs are the responsibility of the customer. While we’re happy to assist with your return, we’re unable to cover international shipping fees. Thank you for your understanding!

To exchange or return an item for a refund, it must be:

• Returned within 30 days of delivery
• Like New Condition - Unused/Show no sign of wear
• Custom Club orders, or clubs that are altered from the original manufacturer's specifications, do not qualify.
• Must be in its original packaging, with tags, and all components and documentation included

How to Start a Return

We now offer an easy self-service return process right through our site.

For U.S. Customers:

1. Go to our [Returns Portal →]
   
2. Log into your account or register a new account.
   
3. Select the item(s) you’d like to return and choose your return reason.
   
4. Print your UPS return label and drop off your package at any UPS location.
   

Label Fees:

• Standard items: $14.99 return shipping fee (deducted from your refund)
  
• Oversize items*: $19.99 return shipping fee (deducted from your refund)
  

Oversize items include: Package Sets, Bags, Travel Covers, Carts, and Hitting Mats.

Prefer to use your own shipping method?

You’re welcome to return items using your preferred carrier at your own cost.

For international orders, return and exchange shipping costs are the responsibility of the customer. While we’re happy to assist with your return, we’re unable to cover international shipping fees. We appreciate your understanding.

Questions? Contact us:
📞 Call Us 1.800.394.GOLF (4653)

📧 sales@golfdiscount.com

We want you to love what you ordered. If it's not quite right, we'll help you swap it out.

To create an exchange, please place a new order for the item you would like BEFORE you create a return label for the original item. Standard shipping rates apply on new orders.

The return label form will ask for both the original order number, as well as the new order number.

For clubs that have been hit, please see our 100 Day Satisfaction Guarantee.

If you are exchanging clothing or shoes for a different color or size, a return label fee of $9.99 will be charged.

For exchanges beyond clothing or shoes, a return label fee of $14.99 will be charged.

Oversize items* will incur a charge of $19.99 applied to exchanges for using this label.

*Oversize items include package sets, bags, travel covers, carts and hitting mats.

International customers are responsible for shipping all exchanges back to GolfDiscount.com.

Please contact our customer service team for details on your exchange.

Yes. Our shippers inspect and verify every order that ships out, but sometimes a defective product reaches a customer. If your equipment is defective within 30 days of purchase, we will arrange for your equipment to be picked up free of charge, excluding international customers.

Not sure if your product qualifies?

📞 Call Us 1.800.394.GOLF (4653)

📧 sales@golfdiscount.com

In an effort to expedite the process, we will ship out a replacement to you free of charge, so you don't have to wait on the warranty service using UPS.

After 30 days, GolfDiscount.com will still take care of any manufacturer warranty services. However, the customer is responsible for any return shipping costs. Once a repair is completed or replacement issued, GolfDiscount.com will ship the equipment to you free of charge.

Clubs that are determined to have been altered from their original specifications by the customer or outside agencies void the manufacturer warranty and those items will not be covered under the defective merchandise policy.

We process returns back to the original payment method within 24 hours of the items' arrival at our warehouse. You will receive a confirmation email with details. Your credit card company or bank may take an additional 24-48 hours to process the credit. Internationally issued credit cards may take longer.

We want to make sure you get full value from your gift, even if the first pick wasn't quite right.

The return process for items purchased with a gift card is the same as if you'd used a credit card. Please initiate a return and follow the prompts. We process returns back to the original payment method within 24 hours of the items' arrival at our warehouse. You will receive a confirmation email with details.

For assistance with gift card purchases and returns, contact our customer service team.

📞 Call Us 1.800.394.GOLF (4653)

📧 sales@golfdiscount.com

GolfDiscount.com provides you with peace of mind knowing that you are getting the absolute lowest price possible on the internet (all prices are in US Dollars). If, within 30 days of purchase, you find a legitimate price lower than what you paid, we will gladly match that price as a courtesy. This includes instances if we were to lower the price after your order.

Just because a site sells certain product, that does not mean they are authorized by the manufacturer to sell that product. An "Authorized" dealer is one that has been authorized by the manufacturer to sell their product online. For the major manufacturers, there are only a handful of truly "Authorized" Internet Retailers. Items must be exact and in-stock.

GolfDiscount.com is an Authorized Internet Retailer for all the manufacturers we represent. We reserve the right to refuse a price-match request at our own discretion in the event of an erroneous request or a situation in which the price match is deemed to be too low to be viable for business.

If you have sent back items for return or exchange, please give us a call at 1-800-394-4653 or email us at sales@golfdiscount.com and one of our friendly representatives can find out exactly where your refund or new item is.

At GolfDiscount.com we have some of the lowest prices around, but when we do have a sale we want you to know about it. We will either email you with news about an upcoming promotion or we will display it prominently with a banner on the front page of the website.

This is determined on a case by case basis. To find out if GolfDiscount.com can get you a lower rate for a larger quantity or group order, please give us a call at 1-800-394-4653 or email us at sales@golfdiscount.com and our friendly representatives will be glad to help you.

For sale information on individual items, please give us a call at 1-800-394-4653 and our friendly representatives will be happy to help you. Remember, if the product does go on sale within 30 days from the time of your purchase we will refund you the difference.

Click on the Account or Register link at the top right of the home page. Enter your first and last name, your email address, and receive a confirmation code to access your account.

If you have issues accessing or creating your account please contact support at:

📞 Call Us 1.800.394.GOLF (4653)

📧 sales@golfdiscount.com

Yes, your privacy is our top priority.

We use secure, encrypted systems to protect your personal information during checkout, account creation, and communication. Whether you're browsing gear or placing an order, your data is handled with care and never sold or shared with third parties without your consent.

If you ever have questions about how your data is used, our team is here to help. We believe in transparency, trust and keeping your focus where it belongs - on your game.

[View Golf Discount Privacy Policy]

Log in to your account by clicking on the Account link, found at the top right of each page. After you've successfully logged in, find "Profile" under the "My Account" section to update your information.

If your order is already purchased and you need to change shipping information, please contact us at:

📞 Call Us 1.800.394.GOLF (4653)

📧 sales@golfdiscount.com

Yes - you can absolutely customize your order. You can personalize all specs tailored to your swing, body type and playing style.

Options can be found on the individual product page.

For additional help with custom options, please contact customer service at 1-800-394-4653 or email us at sales@golfdiscount.com and a representative can help you place your order with the specifications of your choice.

Simply select your items and start the normal checkout process. From there, you can either create an account, or checkout as a guest.

We accept all major forms of payment to keep checkout smooth and secure. Options include:

• Credit & Debit Cards (Visa, Mastercard, Amex, Discover)
• Digital Wallets (Apple Pay, Google Pay, Shop Pay, Amazon Pay, Paypal)
• Buy Now, Pay Later (Affirm - split your purchase into easy payments)
• Gift Cards (Our own digital gift cards - just enter the code at checkout)

All transactions are encrypted and secure. Whether you're grabbing gear for your next round or sending a gift, we've got you covered.

Your billing address is the address that your bank/credit card company sends your bill to every month.

Yes, we collect sales tax where required by law. Sales tax is calculated based on your shipping address and the local tax regulations in that area. If your state requires it, the appropriate tax will be added at checkout and shown clearly before you complete your order.

If you're purchasing on behalf of a tax-exempt organization, please contact our team before placing your order. We'll guide you through submitting the necessary documentation so your exemption can be applied properly.

Orders shipped outside the US may be subject to import duties, taxes or fees based on your country's regulations. These charges may not included at checkout and are the responsibility of the recipient.

We're here to help. Please reach out if you have questions on a specific item or location.

To cancel an order, please call us at 1-800-394-4653 or email us at sales@golfdiscount.com during business hours to chat with a customer service representative.

There are three error messages you can receive when checking out:

REJECTED BY GATEWAY- The most common reason is that the billing information you provided does not exactly match the information that your credit card company has on file. In most cases, if you contact customer service at 1-800-394-4653 and a representative can give you further information as to why your payment was not approved.

DECLINED- This typically means that there is insufficient funds on the card you are attempting to use.

DECLINED-FRAUD- This typically has to do with a hold on your account that your bank has put in place for your security, such as a $500 limit on online orders.

Your email address is typically the way that we identify your customer file, and it allows us to send you your order confirmations and tracking details.

If you do not like to give out your email address, you can always call us at 1-800-394-4653, and we can enter an order for you without using your email address. A phone number is always needed in case the freight carrier has problems with your shipment, or we need to contact you in case of any issues with your order.

All international shipments require a phone number so UPS can contact you once the order reaches your country in order to obtain payment for any import taxes/customs fees.

If an item is available through the manufacturer, we can usually order it for you. Please contact us at 1-800-394-4653 or email us at sales@golfdiscount.com to check availability and place any special orders.

When you place an order through the website, you will be sent a detailed email confirmation of your order via email. Also, the physical receipt will be included inside your shipment.

We want everyone to feel confident placing an order, no matter what language you speak.

Our website is compatible with most browser-based translation tools, including google translate, so you can view product details, checkout instructions, and FAQ's in your preferred language.

We will soon be expanding support for multilingual browsing and checkout, making it even easier to shop in the language that feels most comfortable to you.

If you need help along the way, our customer service team is happy to assist. Just send a message in your language to sales@golfdiscount.com, and we'll do our best to respond clearly and respectfully.

You can always place an order through our website. Unfortunately, our phone representatives only speak English, but in most cases, emails or online chats can be translated into your native language.

We work hard to get your gear out fast, but sometimes delays happen. Here are a few common reasons:

• Inventory issues: If an item is backordered or unexpectedly out of stock, we’ll notify you and offer options.

• Weather or carrier disruptions: Severe weather or shipping delays can impact transit times.

• High-volume periods: During peak seasons or major sales, processing may take a little longer.

• Custom or special orders: Personalized or factory-built items may need extra time to be assembled and shipped.

• Incorrect or incomplete shipping info: A missing apartment number or typo can cause hiccups — we’ll reach out if we spot anything.

We’ll always keep you updated and do our best to get your order moving quickly. If you’re ever unsure, our team is here to help.

Please call customer service at 1-800-394-4653 or email us at sales@golfdiscount.com and we can provide that information for you.

To subscribe, visit our homepage. Toward the bottom right of the page there is a section to sign up for our weekly newsletters. The newsletters will include our most recent sales on golf products and equipment. To unsubscribe, click the unsubscribe link in one of the newsletters you receive by email.

Simply find the product that you purchased on our website. Underneath the picture of the item, find the tab labeled "Reviews". Click on that tab and it will prompt you to write and submit a review.

All items will be covered either by our own, or manufacturer warranty. If your product becomes defective within the first 30 days after it is received, we will send you a replacement and retrieve the product at no cost to you. After the 30 day period, it becomes subject to the manufacturer warranty (2 years on most products). Only damage that occurs under normal use is covered by warranty. For clubs, some dents or shafts broken in places that would not occur during normal play may not be covered by warranty. For warranty repair, simply send these items back to us and explain the defect. Make sure there is a note inside the box with the order name and/or item number. Often it is helpful to contact customer service so we can walk you through the process. Sometimes clubs that are outside of the warranty period can still be repaired/re-shafted for a cost. Some items can be refurbished by the manufacturers, but you would need to call us first to check manufacturer availability for this service.

📞 Call Us 1.800.394.GOLF (4653)

📧 sales@golfdiscount.com

Unfortunately, we do not offer gift-wrapping at this time.

Our customer service department is open Monday-Friday 7am-4pm PDT, and Saturday/Sunday 8am-4pm PDT.

STEP 1- Enter the clubs you wish to trade in here.

STEP 2- Select whether you would like a Golfdiscount.com credit (digital gift card) or for a refund on a recent order(placed within 30 days of initial trade in request).

STEP 3- Print a shipping label, affix to the box, and drop the package off at a UPS location.

STEP 4- Please allow a 5-10 business day turnaround time before receiving your gift card or refund. Once you receive your gift card, you can use it on a new order either online or over the phone with us. If you would like credit to be applied to a previous order please include the order # in your trade in notes, or you can contact us directly.

Yes, just give us a call once you receive your gift card and provide us the order number.

If your club is not listed, then we are currently not accepting trade-ins for that club.

We currently use a third-party company for our trade-in service known as 2nd Swing. They use current market value, as well as the PGA Value Guide to determine a fair trade-in offer.

Your local UPS, FedEx, and USPS Stores should have a variety of boxes to suit your needs. Likewise, if you already placed an order with us for new clubs simply use the box from that order.